List of Non-Clinical, Operational, and Backend Departments

Comprehensive List of Non-Clinical, Operational, and Backend Departments in Top-End Hospitals

Hospitals require strong non-clinical, operational, and backend departments to ensure smooth functioning, regulatory compliance, and financial sustainability.

Below is a detailed list of these departments along with their operational aspects and sub-tasks:

1. Hospital Administration & Management

Operational Aspects: Overall management, policy-making, coordination with clinical teams
Key Sub-Tasks:

• Chairman
• Board of Directors
• Corporate Head Office
• Medical Administration
• Non - Clinical Administration
• Board & Committee Management
• Hospital Accreditation Management
• Regulatory Compliance (NABH, JCI)
• Strategic Planning & Policy Implementation
• PRO – Public Relations Officer – (Print – Press & Media)

 2. Human Resources (HR) & Training Department

Operational Aspects: Workforce management, training, talent acquisition
Key Sub-Tasks:

• Human Resources Wing
• Payroll & Compensation Management
• Compliance with Labor Laws & HR Standards
• Performance Appraisals & Employee Engagement
• Employee Benefits – Dressing Room – Change Room
• Rest Room – Uniform – Canteen – Break & Rest Hours
• Recruitment & Onboarding (Doctors, Nurses, Support Staff)
• Training & Development (NABH, JCI, Soft Skills, Technical)
• PF – ESI – Labour Welfare Fund – Gratuity – IT Income Tax – TDS

 3. Finance, Accounts & Revenue Cycle Management (RCM)

Operational Aspects: Budgeting, billing, revenue generation, taxation
Key Sub-Tasks:

• Insurance Cell
• Finance and Accounts
• CS - Company Secretary
• Recovery & Corporate Billing Wing
• Business Process Control - Auditing
• ICWAI - Cost and Works Accountant
• Financial Management & Expenditure 
• Billing & Insurance Claims Processing
• Procurement Budgeting & Cost Control
• RPA- Revenue Per Bed & ASP – Average Stay of Patient
• Revenue Cycle Management (RCM) & Cash Flow Management
• Auditing & Financial Reporting (SEBI, IFRS, Indian Accounting Standards)
• Taxation & Compliance (GST, Income Tax, Corporate Tax, NABH Finance Guidelines)

 4. IT & Digital Transformation Department

Operational Aspects: Hospital Information System (HIS), cybersecurity, automation
Key Sub-Tasks:

• LAN & WIFI
• Telecommunication
• Hardware & Services
• IT - Information Technology
• Software & Application Mgmt.
• HIT - Hospital Information Technology
• Telemedicine & Digital Patient Services
• IT Infrastructure & Server Management
• AI & Robotic Process Automation (RPA) Integration
• Cybersecurity & Data Protection (ISO 27001, GDPR Compliance)
• Employee Record Management – Digital Records & Attendance Management
• Electronic Health Records (EHR) & Hospital Information System (HIS) Management

 5. Quality & Patient Safety Department

Operational Aspects: Ensuring NABH, JCI, WHO, and ISO compliance
Key Sub-Tasks:

• Quality Control
• Incident & Adverse Event Reporting (Patient Safety Goals)
• NABH, JCI, ISO, QAI, NABL Accreditation & Compliance
• Continuous Quality Improvement (CQI) & Risk Management
• Hospital Infection Control (HAI, COVID-19, WHO Guidelines)

 6. Hospital Facilities & Infrastructure Management

Operational Aspects: Maintenance of buildings, utilities, security, housekeeping
Key Sub-Tasks:

• Building Maintenance & Energy Management (ISO 14001 Compliance)
• Biomedical Waste Disposal (As per WHO, NABH, ISO Standards)
• Housekeeping & Environmental Hygiene (NABH, WHO)
• Security & CCTV Surveillance Management
• FMS - Facility Management & Services
• Building & Interior Maintenance
• Engineering & Maintenance
• Safety & Security
• Housekeeping
• Fire & Safety
• Renovations
• Projects

 7. Medical Records & Documentation Department (MRD)

Operational Aspects: Recordkeeping, data management, compliance
Key Sub-Tasks:

• Scanning
• Medical Records - Hardcopy 
• Patient Consent & Legal Documentation
• ICD-10 - International Classification of Diseases
• Storage & Retrieval of Records (As per NABH & JCI Guidelines)
• Release of Medical Records (Patient Requests, Insurance, Legal Needs)
• Medical Record Digitization & Compliance (ISO 27001, GDPR, HIPAA)

 8. Biomedical Engineering & Equipment Maintenance

Operational Aspects: Managing hospital medical devices, calibration, maintenance
Key Sub-Tasks:

• Medical Equipment Calibration (NABL Standards for Lab Equipment)
• Regular Maintenance of MRI, CT, Ventilators, OT Equipment
• AMC (Annual Maintenance Contract) & Vendor Management
• PM - Preventive / Predictive / Prescriptive Maintenance
• Radiation Safety & Radiation Oncology Safety
• Equipment Failure & Downtime Analysis
• AMC - Annual Maintenance Charges
• CM - Corrective Maintenance
• BM - Breakdown Maintenance 

 9. Supply Chain, Procurement & Inventory Management

Operational Aspects: Hospital material planning, vendor coordination
Key Sub-Tasks:

• Stores
• Purchase
• Pharmacy
• Non - Clinical Procurement
• Clinical / Medical Procurement
• Inventory Control & Stock Audits
• Vendor Management & Contract Negotiation
• Pharmacy Supply Chain & Pharmacy Operations
• Japanese 5S and Kaizen Techniques Management
• Procurement of Medicines, Consumables & Medical Devices
• Cold Chain Management for Vaccines & Temperature-Sensitive Drugs

 10. Front Office & Patient Relations (PRO & Concierge Services)

Operational Aspects: Handling patient experience, appointments, and VIP services
Key Sub-Tasks:

• Operations 
• GRE - Guest Relations
• PRE - Patient Relations
• PWO - Patient Welfare Officer
• VIP & Concierge Patient Management
• Patient Registration & Appointment Scheduling
• International Patient Relations & Medical Tourism Services
• Grievance Redressal & Feedback Management (NABH Standards)
• Feedback Mechanism – Patient Satisfaction & NPS – Net Promotor Score 

 11. Housekeeping, Laundry & Sterilization Services

Operational Aspects: Hospital cleanliness, linen sterilisation, infection control
Key Sub-Tasks:

• Bio Medical Device Sterilization
• CSSD - Central Sterile Supply Department
• Linen & Laundry Management (Sterile Supply)
• Housekeeping Staff Training & PPE Management
• Disinfection & Infection Control (Hospital Acquired Infections - HAI Prevention)

 12. Catering & Dietetics Department

Operational Aspects: Nutrition planning for inpatients, hygiene maintenance
Key Sub-Tasks:

• Food & Beverages
• Food & Safety Management
• Staff Canteen & Nutritional Guidelines
• Patient Diet Planning as per Clinical Needs
• FSSAI - Food Safety and Standards Authority of India
• Food Safety & Hygiene Standards (ISO 22000 - Food Safety Management)

 13. Transport & Ambulance Services

Operational Aspects: Emergency patient transfers, ambulance readiness
Key Sub-Tasks:

• BLS - Ambulance
• Transportation & Drivers
• ACLS - Ambulance Services
• Emergency & Non-Emergency Ambulance Services
• Patient Transport Coordination (Inter & Intra-Hospital)
• Medical Transport Logistics (Organ Transplant, Blood Transfer, etc.)

 14. Legal & Compliance Department

Operational Aspects: Ensuring the hospital meets all regulatory and medico-legal compliance
Key Sub-Tasks:

• Clinical Governance
• Hospitals Government Approvals 
• Handling Medico-Legal Cases (MLC)
• Dispute Resolution & Litigation Handling
• Contract Management & Legal Documentation
• Regulatory Compliance (Drugs, Medical Devices, Clinical Establishment Acts)

 15. Marketing, Branding & Public Relations

Operational Aspects: Reputation management, outreach, patient engagement
Key Sub-Tasks:

• Marketing
• Hospital Website
• In House Digital Ads
• Print & Media Organisation
• International Business Services
• Sales & Business Development
• Corporate Liaison & Relationship
• PRO - Public Relationship Officer
• Apply & Compete for Awards & Rewards 
• Patient Outreach & Awareness Campaigns
• Digital Marketing & Social Media Promotions
• Hospital Branding & Community Engagement
• Pamphlets - Bills - News Paper Advertisements - Magazines - Handouts

Conclusion

A top-end hospital or healthcare institution operates through multiple non-clinical and backend departments that contribute to efficiency, compliance, and patient care. Each department must follow specific NABH, JCI, ISO, NABL, and financial compliance guidelines to maintain high-quality standards.